Responsible for the delivery of IT functions across Asia Pacific and South Africa. I managed the restructuring of IT to provide and meet business critical SLAs to internal and external customers. This includes rebuilding critical infrastructure resources to best practise and implementing ITIL based processes. Accessing and upgrading internal IT skills and resources were required.
Achievements
- Reviewed and updated essential technical resources.
- Established ITIL process improvements across all IT functions.
- Rebuilt the Sydney data centre to best practise benchmarks
- SAN reconfiguration achieving 75% transactional response time improvements to SAP ERP
- Reconfigured core network removing bottlenecks and achieving 60% improvement to end to end user response times
- Developed a 3 Year IT strategy to enable future growth in line with global strategic IT & business requirements
- Established the IT Steering Committee and appropriate governance model
- Developed and established the risk management framework
- Established the Project Management Office
- Established the Change Management Process
- Complied with Annual Sarbanes Oxley Audit – 100% Audit Compliance Dec 2010
- Established a working party of Senior Executives to integrate IT functions with Business Requirements
- Providing guidelines for Business Innovation and project prioritisation